Terms & Conditions
1. Seller :
2. Contract :
Once your order is placed, you will receive an email with your order number. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your account.
3. Guarantee :
Each item is produced under the label which is very strict to the quality of the jewelry.
Our guarantee is limited to inherent defects in materials and/or workmanship and the guarantee in the case of consumer sale, both foreseen in the civil code.
4. Right to return
Please clearly state why you want to return. Returns will not be accepted for :
- Damaged or worn items
- Items not propely packaged
- Items with personal engravings
- Wrong size ordered when made to measure.
After checking the returned piece we will refund by sending you a gift voucher or cash for the purchase price.
Please use the following form as approved by the Belgian Federal Government: http://economie.fgov.be/nl/binaries/Bijlage_2_VI_en_XIV_WER_formulier_voor_herroeping_tcm325-275274.pdf.
5. Delivery time :
Most of the items can be delivered within 6 weeks. Your order will be processed as soon as we have your confirmed payment. We will notify by e-mail when your order is ready to be shipped. Delay in delivery will not be accepted as a reason for the cancellation of your order.
6. Payment and prices :
We only will accept payment per Paypal, a very safe way of paying by internet.
All our prices are indicated in euro, 21% V.A.T. included. Each item will come with Nico Taeymans packing without additional charges.
The shipping expenses will be added to your invoice.
The shipping expenses for all other destinations will be confirmed in the order with your order number.
7. Right of withdrawal:
The consumer has the right to inform the seller that he renounces the purchase, without paying a penalty and without giving any reasons, within 14 days from the day following the delivery of the product or the conclusion of the service contract, provided the product is not a personalized item and the item can be returned with intact and unopened packaging.
8. Intellectual property :
All designs on Nicodemus/Nico Taeymans website are the property of Nico Taeymans and may not be copied, reproduced, adapted or distributed.
9. Miscellaneous :
It is possible that the jewel you receive differs a little from the picture on internet. This difference will not be accepted as a reason for return as our jewelry is handmade and as consequence is not an exact copy of the item pictured on the website.
10. Giftcards :
You can buy giftcards online, these will be send to you by Bpost Belgium. So a delivery fee will be charged.
11. Certificate :
On demand, we can provide you with a house certificate for your purchased jewel.
12. Online Dispute Resolution :
The EU has created the ODR: the Online Dispute Resolution system. Sometimes things go wrong, and we thrive to make good to you. If however, you feel the need to make a complaint against us, please use the following links
- Nederlands: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=NL
- English: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=GB
Nico Taeymans guarantees an after sales service, we will process your complaints and we can adjust/repair your (Nico Taeymans) jewels!